Here are some questions to consider.
What is prompting you seek therapy?
What are your goals to attain?
How would you like the therapist to assist you?
Are there important characteristics you would be looking for in a therapist to make you more comfortable?
Are there Insurance or financial needs to be considered.
After the initial call, you will be referred to a single therapist or given names of several therapists who can help you. You then get in contact with that therapist, set up an initial appointment and see if this is a good match. Remember you are the person who matter in this relationship, so if for any reason you are not comfortable, there may be other options. All contact would then e with the therapist you have chosen.
It is best if a doctor can initially contact a new patient by phone. Since we are typically seeing clients, we make these return calls during breaks or free time. We talk with new referrals to identify their needs and then refer them to the therapist with those specific skills. We prefer to do this on the phone but can do this through email as well.